Operations Manager

• Temporary, Full-Time - Flexible work options available (11 Months)

• Be at the heart of stadium operations in a world-class sporting venue.

• Enjoy a fast-paced role where every day brings a new challenge.

The Position
The purpose of the Operations Manager is to manage the delivery of non-event day operations of the venue, including security operations, venue access and associated accreditation systems, periodical and functions cleaning programs, waste programs, venue event preparations, emergency and risk management, tenant operational issues and the venue tours program.

Key Tasks

• Manage the delivery of non-event day security services for Cbus Super Stadium, including staff training and managing the scheduling of contractor staff and ensuring cost effectiveness of the service is maintained.
• Manage the venue’s cleaning, hygiene services and waste contracts, coordinating pre and post event cleans, waste collections and undertaking inspections to ensure the venue is well presented prior to events and functions and contractual obligations are being met.
• Manage, review and implement the venue’s access and accreditation system as per the non-event day accreditation operational policy.
• Administration of the Building Management System; including Access Control, Key Security, CCTV, IPTV and Venue Lighting Systems.
• Manage the venue’s precinct activity schedule including all on-site activities and field-of-play access to ensure impacts on events and functions are minimised.
• Manage the venue’s Non-event day car parking operations
• Manage media, filming and photo shoots for the venue, in consultation with the Manager, Media and Communications (Corporate Office) including the development of appropriate and accurate venue rental costs ensuring applicable charges are applied.
• Liaise with the contracted caterer to ensure venue services required for functions are delivered.
• Manage and lead the Workplace Health and Safety Framework within Cbus Super Stadium, including Emergency and Risk Management on event days; liaising with SQ WHS& Risk Management Coordinator and other SQ Venue WHS Representatives.
• Manage, review and implement non-event day emergency management procedures and oversee the incident reporting systems for both event day and non-event day incidents.
• Manage and lead the development and implementation of the Venue Security Plan and Security Risk assessments.
• Ensure all work is undertaken in accordance with SQ’s policies and procedures, particularly in the areas of workplace health and safety, security management, equal employment opportunity, workplace harassment, bullying and discrimination.

About You

• Experience in managing or delivering the operations of a major venue or facility at a senior level
• High level of experience in providing optimal customer service outcomes and the ability to develop productive relationships to support the needs of a diverse internal and external stakeholder group
• High level of experience in a range of communication skills which enhance stakeholders outcomes in the delivery of outcomes in challenging environments)
• High level of experience in designing, implementing and maintaining a range of business processes and procedures
• Knowledge of the 2011 QLD Work Health & Safety Act and regulations, and other industry related legislation, codes and standards
• Strong level of self-leadership and ability to demonstrate adherence to Stadium Queensland’s four organisational values
• High level of ability to prioritise activities and effectively manage any complexities that arise in order to minimise a range of operational risks

If this position or working at SQ has intrigued you and you’re driven to join us on our journey, apply now via the Stadiums Queensland Careers page

At SQ, we strongly encourage applicants from all backgrounds and life experience to apply. We promote a safe, inclusive and respectful workplace, enabling all staff to feel valued and thrive in a rewarding team and culture. So you can shine through this recruitment process, please let us know if you required any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies.

Applications Close: Tuesday, 15 April 2025.

About the venue
Cbus Super Stadium is regarded as one of the best regional stadia in Australia. Located at Robina on
the Gold Coast, the 27,794 seat rectangular stadium is the home of the Gold Coast Titans NRL team
and is a multi-purpose venue suitable for a variety of events including rugby league,
rugby union, soccer, concerts, and function and community activities.

Top five reasons for wanting to join the SQ Team…

• Innovative & Fun – with a calendar of world-class events and sporting fixtures, why wouldn’t you want to be a part of something big, and also provide local communities with an awesome customer-centric experience.
• Achievement & Challenge – if you thrive on challenge and recognition, SQ may be perfect for you. This is an organisation where employees contribute to make a difference and receive recognition for their professionalism and results.
• Learning and Development – SQ wants to develop future leaders and specialists in their fields. SQ offers exciting career opportunities at some of the best facilities in the world.
• Teamwork – we are supportive, enthusiastic, and passionate – One team, One dream, One SQ enabling us to deliver world-class experiences and celebrate the successes
• World Class Venues – If you have ever attended one of our venues, you’ll already know, our venues are both historic and iconic, and create a stage for memorable sporting and entertainment events delivered with the highest level of environmental sustainability and social governance.

With some of the most entertaining products and services on offer, it is no wonder people want to join the Stadiums Queensland team!