Ticketmaster
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- Exciting fixed term contract opportunity working within a dynamic & rewarding team!
- Come join the Ticketmaster Team - the world's leading & innovative ticketing company!
- Be part of a global, innovative & exciting business - Part of Live Nation.
JOB DESCRIPTION – Project Implementation Manager- World Rugby
Location: Sydney, Australia
Division: Ticketmaster Sport – Tournaments
Line Manager: Vice President – Tournaments
Contract Terms: Fixed Term Q3 2025 to Q4 2029, 38 hours per week
THE TEAM
Ticketmaster Sport Tournaments division provides ticketing services to an increasing number of international sporting tournaments and events. Our services have been employed to provide the delivery of Ticketmaster’s ticketing services for World Rugby, including the Women’s Rugby World Cup 2025, Men’s Rugby World Cup 2027 and Women’s Rugby World Cup 2029.
THE JOB
The Project Manager will coordinate and implement the delivery of Ticketmaster’s ticketing services for World Rugby, including Men’s Rugby World Cup 2027 and Women’s Rugby World Cup 2029.
Based alongside the organising committee in Australia, you will be responsible for managing the systems implementation and service operations alongside Ticketmaster’s Australia-based support staff together with a tournaments management team located in the UK. You will oversee the planning and delivery of all operational tasks, including event build and inventory management, onsale management, ticket fulfilment, tournament time recruitment of box office staff, access control management and ticket office provision and operations.
WHAT YOU WILL BE DOING
Recruiting and managing a small team of professionals to deliver all services for each World Rugby event
Manage client relationships with World Rugby and the Rugby World Cup 2027 Local organising committee at a senior level, including working in the client office.
Working alongside Ticketmaster Sport and Ticketmaster Australia stakeholders and operations team to deliver all event-related services for both our white label sports and marketplace platforms.
Assist in gathering system requirements with the aim of developing the ticketing platform.
Oversee critical project milestones.
Provide regular and ad-hoc project reporting and statistics as required.
Utilise the ticketing systems to assist in the delivery of the project.
Ensure that best practice system use is applied to project delivery
Manage systems and operational training for event time staff.
Ensure activities meet with, and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Any other tasks as defined by the Ticketmaster Management Team
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Demonstrated leadership ability.
Experienced in delivering multi-venue ticketing operations ticketing event projects
Skilled in the implementation and operation of ticketing systems
Excellent communication skills and persuasive in gaining agreement between all team members
English language essential.
Some additional weekend/evening work will be required.
YOU (BEHAVIOURAL SKILLS)
Accountability – Take ownership and ensure that Ticketmaster obligations are met with client satisfaction.
Integrity – Ensure that tasks are carried out in a professional manner.
Teamwork – Work with the client, partner and Ticketmaster team to ensure a cohesive and inclusive collaboration.
Communication – Be clear and concise in your communication to all project team members and stakeholders.
Service Excellence – You must deliver the best possible service to our clients and customers.
Calm – You should be able to work calmly and rationally under high pressure situations.
Flexible – You must be flexible in your working approach and in your working hours to enable you to work to our client and partners standards and requirements.
Time management – working with the team to deliver the project on time within agreed timeframes
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
